Q: Why can't I correct a word after I have advanced beyond it?
A: The purpose of the typing test is to not only test speed, but to test accuracy as well. The program behind the exam has been built to afford immediate real-time grading, so once a word is typed, it measures the speed and grades the word immediately after the applicant advances beyond it. The program is not built to re-measure speed and allow for a re-grading of words, as would be required if you were allowed to go back.

Q: Why do I have to type the blue-underlined word? Why can't the entire line be underlined, or not underline anything at all.
A: Even though the typing program can be customized to some degree, this is one feature that cannot be changed. As mentioned above, the program behind the exam has been built to afford real-time grading, which means that it measures the speed and grades the word immediately after the applicant advances beyond it. The blue-underlined word indicates one of the units of measurement utilized in calculating the speed as you progress through the exam.

Q: Why does a mistake turn red? This can be distracting.
A: Even though the typing program is very customizable, this is one feature that cannot be changed.

Q: Why is there a clock counting down the time? This can be distracting.
A: Even though the typing program can be customized to some degree, this is one feature that cannot be changed. An additional advantage of a web-based typing program means that Testing Monitors do not need to worry about keeping track of the time. This will allow the Testing Monitors to focus on other responsibilities and is a similar feature found in all of our electronic tests.

Q: If I put a space before a period or a comma, why does it count as a mistake on the previous word?
A: The typing program recognizes punctuation as a continuation of the previous word. For example, in the phrase "sought to describe,", "describe," is considered to be one word and graded accordingly.

Q: I was still confused after the instructions as to how the test would work.
A: Because some people may not understand the instructions, and others will not be comfortable with the format of the test, two warmup sessions are required in real testing situations to make sure that applicants are comfortable and familiar with the requirements of the test and the interface.

Q: The instructions to “ONLY type the underlined word” were confusing and misleading.
A: We will look at all of the feedback received regarding the instructions and may rewrite the instructions to better explain and clarify the testing process and requirements.